As the Product Designer, I:

• Researched user behaviors and pain points through interviews
• Mapped workflows and pain points in existing dashboard usage
• Designed high-fidelity prototypes addressing visibility and navigation
• Tested usability with representative users

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Opay users often:

• Could not locate the Virtual Account dashboard
• Had to download statements to view transaction sender detail
• Experienced friction in navigating between accounts

This reduced transparency and forced inefficient steps for core tasks. The goal was to surface critical features and improve access within the dashboard itself.

1. Empathize: Interviewed users and documented frustration points
2. Define: Identified that the Virtual Account feature needed to be prominent
3. Ideate: Sketched designs that placed key features on the home dashboard
4. Prototype & Test: Validated with usability tests and iterated

• Elevated virtual account visibility: Surface virtual account dashboard on the main screen
• Clear transaction details: Ensure users can see sender details without extra steps
• Swipe navigation: Simplified switching between dashboards
• Consistent labeling: Reduced confusion by standardizing naming conventions

The redesign:

• Reduced friction in accessing virtual accounts
• Helped users find transaction details without downloading statements
• Encouraged exploration of advanced features
• Improved overall usability for financial workflows